Refund Policy

Payments and refunds for hydek are handled by Paddle, our Merchant of Record. We refund through Paddle on the terms below. If the law or Paddle’s policy, including the Paddle Buyer Terms, is more favorable to you, that applies instead.

Subscription

• Ask within 14 days of your first payment and you get a full refund.
• Renewal payments are not refunded. You can cancel at any time and keep access until the end of the period you paid for.

Credit packs

• Ask within 7 days of buying a credit pack and we refund the credits you have not used (withdrawal of purchase). A partly used pack is refunded in proportion to the credits left.
• Requests after 7 days are decided under Paddle’s policy.
• Credits included in the subscription are not refunded separately.
• Credits bought in a credit pack can be used for one year from the purchase date.

How to ask

1. Use the link in your receipt email or go to paddle.net.
2. Or email support@hydek.io with your account email and order number. We reply within 3 business days.

Refunds go back to your original payment method through Paddle. Depending on your bank or payment method, this can take 5 to 10 business days.

Your legal rights

This policy does not limit any right to withdraw from a purchase that applicable law, including the Korean Act on Consumer Protection in Electronic Commerce, gives you.